Privacy Policy

Privacy Policy

At DH Plumbing, your trust matters. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains the types of information we collect, how we use it, and the choices you have when interacting with our website and services.

1. Information We Collect

We may collect the following types of information when you visit our website, fill out forms, or request our services:

  • Personal Information: Name, phone number, email address, billing and service address, and payment details.

  • Service Information: Details about your plumbing requests, service history, and property information relevant to our work.

  • Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies or tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide plumbing services and schedule appointments.

  • Process payments and deliver invoices.

  • We will communicate with you about service requests, promotions, or updates.

  • Improve our website, services, and customer experience.

  • Comply with legal, tax, and regulatory requirements.

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only in limited situations:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, IT support) who assist us in running our business.

  • Legal Compliance: If required by law, court order, or government request.

  • Business Protection: To protect the rights, property, and safety of DH Plumbing, our customers, and the public.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to analyze website performance, remember preferences, and enhance user experience. You can manage or disable cookies through your browser settings, though some features of our site may not function properly without them.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Choices

You have the right to:

  • Request access to or correction of your personal information.

  • Opt out of receiving promotional emails or text messages.

  • Request deletion of your personal data, subject to legal and contractual obligations.

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”